Camp Courage Site & Hospitality Services Manager
Hours:
Full Time, Exempt
Courage Center empowers people with disabilities to realize their full potential in every aspect of life. We are guided by the vision that one day, all people will live, work, learn and play in a community based on abilities, not disabilities.
The Courage Center Camps experience facilitates the development of personal strengths, such as self esteem, honesty, responsibility and feeling in control of one’s life. Campers also have opportunities for social interactions, including friendship, positive peer and adult role models, and learning to resolve conflicts peacefully and feel valued by others.
This position is located at Camp Courage, which lies on 305 acres of beautiful lakeshore, woods and fields near Maple Lake, Minnesota (about 50 miles west of the Twin Cities).
Purpose of this job:
To oversee all aspects of the Camp Courage facility, food service, housekeeping, maintenance and retreat services. Position includes hiring, training, supervising and evaluating all staff in these service areas.
1. Integrated Planning and Budgeting: Responsible for planning and implementing the budget for food service, housekeeping, retreat services and maintenance of all facilities to ensure that highest standards are established and upheld and budget and revenue goals are met or exceeded.
2. Strengthening the Culture of Excellence: Focus on excellent customer service for all who use the Camp Courage facility. Create a positive work environment by practicing "evidence-based" leadership practices.
3. Recruiting, Retaining and Developing Staff: Responsible for developing cross trained team of staff who are able to provide excellent customer service to all summer and non-summer customers.
4. Managing Departmental Operations: In addition to accountability for all site functions, this position is responsible for: working with Marketing staff to promote and market retreat services, retreat service scheduling, menu planning, food ordering, general purchasing and or contracting these services from others who will work within budget and meet or exceed our standards of excellence. Serve as Courage Center ambassador in the community.
5. Quality Management: Ensure compliance with all applicable legal requirements and accreditation standards. Develop a quality plan, monitor outcomes and make performance improvemnts as indicated.
6. Project Management: Lead or manage strategic projects that meet stated outcomes related to costs, quality and time.
7. Other: Work with the Courage Center Camping Team and other Courage Center departments and employees to develop or strengthen programs and intra-departmental projects. High level of interaction with Customers, campers and families, donors, vendors, organization-wide managers and other internal partner groups and volunteers
Qualifications
Education/Work Experience
Required: Minimum of two year degree in hospitality management, food service management, outdoor/recreation management, or equivalent.
Experience with purchasing, budgeting and inventory control.
Strong maintenance background with demonstrated experience in facility management.
Preferred: Four-year degree in hospitality management or related field such as food service, outdoor education, recreation or equivalent.
Demonstrated and documented leadership and management skills
Customer focus, presentation skills, written communication skills
Demonstrated leadership experience in a camp environment
License/Certifications
Required: Valid drivers license
Preferred: Certified Pool Operation certification, Food Service Management certification
Other
Must live on site in Camp Courage housing.