Client Service Specialist I

Client Service Specialist I - Burnsville

Hours: 
Full Time, 40 hours/week
Monday - Friday
Days/Evenings

Description:
The Client Service Specialist carries out all aspects of the appointment scheduling process for clients using appropriate software systems and technology. Responsibilities include; taking calls, reviewing funding, scheduling therapy services, documenting chronology of all communications and activities relating to client, and communicating to other departments as needed.

This position is also responsible for front desk/receptionist work, answering phones and assisting with aide duties as needed.

Major Responsibilities:

1. Triage and schedule clients based on client needs and provider availability.
2. Obtain patient demographic and insurance information.
3. Verifies insurance eligibility and benefit set, as needed.
4. Manage scheduling, cancellations and appointment changes; notify pertinent staff.
5. Collaborate with providers and supervisors to facilitate timely client access.
6. May perform admission and/or reception duties as needed.

Education/Work Experience

Required: High school diploma or equivalent
One year experience, preferably in a medical or insurance setting
Demonstrated ability to use Microsoft Word, Outlook and Excel

Preferred: Knowledge of medical terminology and scheduling experience a plus. Some college or equivalent

Other Qualifications

• Excellent communication skills
• Ability to handle frequent interruptions and multi-task
• Strong attention to detail and accuracy
• Ability to organize and manage priorities
• Ability to complete data entry in an accurate manner
• Experience, competence and sensitivity in working with people with physical disabilities and people of diverse races and cultures